This guide prepares candidates for an interview for a Desktop Support I role, focusing on technical troubleshooting, customer service, hardware and software support, and basic networking concepts. It includes questions related to problem-solving, communication, and technical proficiency.

Key Areas to Focus On:

1. Technical Troubleshooting: Demonstrate your ability to diagnose and resolve hardware and software issues.

2. Customer Service & Communication: Showcase your ability to provide excellent customer service and communicate effectively.

3. Hardware & Software Support: Highlight your experience with installing, configuring, and supporting hardware and software.

4. Basic Networking Concepts: Demonstrate your understanding of basic networking concepts.

5. Problem-Solving & Adaptability: Emphasize your ability to solve problems and adapt to new technologies.