This guide provides a comprehensive overview of IT Support Lead interviews, focusing on technical troubleshooting, team leadership, customer service, and strategic planning. It includes common questions, key areas to focus on, and tips for success in managing an IT support team.

Key Areas to Focus On:

1. Team Leadership & Management: Demonstrate your ability to lead, mentor, and motivate an IT support team.

2. ITIL & Service Management: Showcase your knowledge of ITIL frameworks and service management best practices.

3. Technical Troubleshooting & Escalation: Highlight your experience in resolving complex technical issues and handling escalations.

4. Customer Service & Communication: Emphasize your ability to provide excellent customer service and communicate effectively.

5. Help Desk Systems & Process Improvement: Describe your experience with implementing and managing help desk systems and improving support processes.